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Jackpot Prize Giveaway at Interchange 2016

May 16th, 2016|

INVICTA SOFTWARE is a bronze level sponsor at Interchange 2016. We're looking forward to connecting with the entire LANDESK community and our customers using INVICTADesk for LANDESK. It's going to be a packed week filled with inspiring keynotes, technical deep-dives, tons of best practices and revealing product roadmaps. The team at INVICTA is particularly excited about the new 'Service Management' and 'Strategic IT' tracks. An entire agenda for the event can be found here: http://interchange.landesk.com/index.php Make sure to stop by [...]

74 Must-Follow ITSM Twitter Accounts

April 12th, 2016|

For over twenty five years I've been an executive in the Information Technology and Service Management space. I've seen things change. A lot. Staying informed of industry trends, product innovation, and changing customer needs is key as a CEO of a thriving global ITSM software company. One of the ways I stay up to speed on important ITSM, leadership, business and technology news is by regularly skimming my carefully curated Twitter feed. After much trial and error, I've successfully dialed [...]

Enterprise IT and Shelfware

March 8th, 2016|

Shelfware is IT industry slang for computer software that an organization buys because of a perceived need, gap, or demand but never uses; hence, it sits on a shelf. A recent four year study revealed that computers in offices worldwide, on average, have around $259 of unused, unneeded, or unnecessary software installed. Yikes. That's a lot of money being wasted. But shelfware isn't just limited to individual licenses installed on end user devices. It also impacts entire IT departments when [...]

Would it take 10 Minutes or 44,000 Years for Your Password to be Hacked?

February 11th, 2016|

We all know strong passwords are key to personal and corporate security. But managing passwords is a pain. In fact, many IT service management professionals will tell you it's the most common reason end users call the help desk. According to studies by Gartner and other analyst firms, around 30% of service desk calls are related to password reset management and account lock out. This isn't surprising considering most business users have at least eight passwords they use on [...]

Funny, Weird, and Downright Crazy Stories From the Help Desk

January 7th, 2016|

Some days, working in the IT service management field requires an extra dose of patience. While a majority of our time is spent supporting easy going users who are sincerely grateful, every once in awhile we're bound to have a day when customers are annoyingly clueless, unnecessarily demanding, and downright difficult. On those days, nothing helps more than a crazy story or good dose of laughter. So, the team at INVICTA has put together some of our absolute [...]

The 5 Best ITSM Conferences to Attend in 2016

December 16th, 2015|

There are literally thousands of IT focused events every year. As an IT Service Management professional, it can be hard to know which conferences are worth your limited time and budget. Need to stay on top of emerging technology and trends? Want to get a read on what all of your customers are talking about? Looking for a new job? Need to fill a vacancy on your team? Hope to network with potential customers? Ready to research or shop for [...]