IT Service Managament

/IT Service Managament

Jackpot Prize Giveaway at Interchange 2016

INVICTA SOFTWARE is a bronze level sponsor at Interchange 2016. We're looking forward to connecting with the entire LANDESK community and our customers using INVICTADesk for LANDESK. It's going to be a packed week filled with inspiring keynotes, technical deep-dives, tons of best practices and revealing product roadmaps. The team [...]

By | May 16th, 2016|IT Service Managament|

Would it take 10 Minutes or 44,000 Years for Your Password to be Hacked?

We all know strong passwords are key to personal and corporate security. But managing passwords is a pain. In fact, many IT service management professionals will tell you it's the most common reason end users call the help desk. According to studies by Gartner and other analyst firms, around [...]

By | February 11th, 2016|IT Service Managament|

Funny, Weird, and Downright Crazy Stories From the Help Desk

Some days, working in the IT service management field requires an extra dose of patience. While a majority of our time is spent supporting easy going users who are sincerely grateful, every once in awhile we're bound to have a day when customers are annoyingly clueless, unnecessarily demanding, [...]

By | January 7th, 2016|IT Service Managament|