Service Desk Solution
Running in heterogeneous environments including on and off premise and Virtual platforms, INVICTADesk lets you deliver excellent service to all your users from a single, web-based console, regardless of the operating system used.
Not only is this a feature rich, effective and simple to use Service Desk solution, it is also easy to configure and light on the budget, making it the right choice for any IT organization/department whatever your size.
Service and Systems Management
Harnessing the Invicta solution set, INVICTADesk does more than just Service Management. Through our technology alliances, INVICTADesk is fully preconfigured with integration into a number of systems management products including INVICTADesk for LANDESK and INVICTADesk for Mandriva with additional alliances and integration’s coming soon.
Additionally, the secure Automatic Password Reset functionality of INVICTAPass is fully integrated with INVICTADesk as an add-on.
Key Features of INVICTADesk
- Tag Cloud with true Tag based multiple category reporting.
- AD integration with authentication including support for simultaneous local users
- Incident creation and tracking
- Service request with definable service tags and assignable automatic SLA’s
- Define workflow to ITIL 3 framework or fully customisable workflow
- Role based and group level access control
- Incident logging via email
- To Do Scheduler and calendaring
- Flexible Reporting with top 10 reports including by Incident, User, Category, Department, Asset etc.
- Fully configurable dashboard
- Manage tickets through any smartphone with our easy access dynamic interface
- Fully definable SLA’s by asset with time targets, plus assignable to a group with ‘follow the sun’ time stamps.
- Self Service Portal
- Support for AD