A Security Operations (SecOps) Solution, bringing together Endpoint Management, IT Service Management & Security.
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A Security Operations (SecOps) Solution, bringing together Endpoint Management, IT Service Management & Security.
Book a Demo
Overview
A centralised point of contact for users to seek help, request services, report incidents, or raise queries related to IT services or any other organizational functions.
InvictaDESK is a leading service desk software solution that can be deployed on-premise or in the cloud. It's affordability, ease-of-use, quick installation, and tight integration with industry leading endpoint management, business intelligence, and password management offerings make it the optimal choice for organizations of all sizes.
Powerful Reporting
Tracking the right metrics is simple with InvictaDESK, with integrated reporting, analytics and export to CSV.
Accessible Anywhere
The dynamic, web-browser interface automatically adapts to all devices with an internet connection.
Quick Problem Indicator
Tags on tickets provide a powerful, quick visual representation of Problem areas in your operation.
The Purpose of InvictaDESK
InvictaDESK is a centralised support system within an organisation that serves as a single point of contact for users seeking technical assistance, reporting issues, or making service requests. It’s commonly used in IT departments but can also be found in other areas such as facilities management or HR.
Incident Creation & Tracking
AD Integration & Authentication
To Do Scheduler & Calendaring
Definable Service Tags & Assignable Automatic SLA's
Role Based & Group Level Access Control
Flexible, Out Of The Box Reporting
Customer Self Service Portal
True Tag Based Multiple Category Reporting
Fully Configurable Dashboard
Manage Tickets Through Any Smartphone
Incident Logging Via Email
Definable SLA's By Asset With Time Targets
We work closely with industry leading solutions providers to create certified technology integrations that are best of breed, end-to-end IT Service Management solutions.
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Invicta Channel Partner Program
If you're interested in joining the Invicta Channel Partner Program to provide your customers with cost effective, easy-to-use and install, service management solutions, we'd love to hear from you. Invicta has a totally channel driven business model and we are currently accepting new channel partners into our program from around the world.
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Consolidating Endpoint Management, IT Service Management & Security, InvictaONE is a fully automated, integrated modular Security Operations (SecOps) Solution.
Providing a tailored solution designed for modern schools, channeling queries to the right department or individual, streamlining resolutions.